Shipping policy

Shipping Policy

Last updated: April 18, 2026

Where We Ship
Charmele Avenue ships worldwide. We are based in Riga, Latvia, and ship to customers across Europe and internationally.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

Delivery Times
Estimated delivery times vary by destination and carrier. Once your order is shipped, you will receive a tracking URL so you can follow your shipment in real time through the carrier's website. Charmele Avenue is not responsible for delays caused by customs, postal services, or other circumstances beyond our control.

Customs and Duties
International orders may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the customer's responsibility and are not included in the order total or shipping cost.

Lost or Stolen Packages
Charmele Avenue is not liable for lost or stolen packages confirmed as delivered to the address provided. If you have concerns, please contact the carrier directly using your tracking number or reach us at grace@charmeleavenue.com.