Refund policy

Return and Refund Policy

Last updated: September 27, 2026

You may notify us that you wish to withdraw from your purchase within 14 days after receiving your order. After notifying us, you have a further 14 days to send the goods back.

Eligibility
Items must be returned unworn, unused, undamaged, with original tags attached and, where reasonably possible, in their original packaging. Trying on an item as you would in a physical shop is permitted; you may be responsible for any loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and fit.

How to start a return
Email grace@charmeleavenue.com before sending anything back. Include your order number and the item(s) you wish to return. Once confirmed, send the return to: SIA Charmele Avenue, Ropažu iela 14A–59, Rīga, LV-1039, Latvia. Unauthorised returns may be delayed.

Return shipping
Unless the item is defective, damaged or incorrect, return-shipping costs are the customer's responsibility. We recommend using a tracked service and keeping proof of postage.

Damaged, defective or incorrect items
Contact us as soon as possible at grace@charmeleavenue.com with your order number and photographs so we can assess the issue and provide a suitable remedy.

Exceptions
Gift cards and personalised or made-to-order items cannot be returned unless faulty. Sale items remain eligible for the same statutory withdrawal rights unless a lawful exception applies.

Exchanges
The quickest way to exchange an item is to return the original item and place a new order after the return is accepted.

Refunds
We will notify you after inspecting the return. Approved refunds are issued to the original payment method within 10 business days. For a full-order withdrawal, the standard outbound delivery charge is refunded; any extra cost for express or premium delivery is not. Your bank or card provider may need additional processing time.

Nothing in this policy limits your mandatory consumer rights under applicable law.